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Product Refunds and Exchanges

Products may be returned within the first 14 days of purchase. Item's must be in the original packaging and cannot be opened.

We will not refund or exhange goods that have been opened due to hygiene reasons.

If you recieve an item that is incorrect or faulty please message us within 7 days of you ordering and we will be happy to either refund or exchange.

When returning an item to us, we recommend using a tracked delivery service - we cannot be held accountable for any lost returns. (please note we will not pay for returns delivery unless we have sent an incorrect item)

Once an order has been handed over to Royal Mail it is no longer in our control, we do not refund order that have been mistreated/broken/lost by a shipping company - any concerns you have regarding deliveries please contact Royal Mail first.

How long does shipping take and what is the cost?

Please order before 1pm for same day shipping!

We now offer multiple shipping options;

Next Day Delivery (order before 3pm)

24 Hour Delivery (1-2 days)

48 Hour Delivery (2-5 days)

All orders are sent via Royal Mail. A tracking number is automatically emailed once your order has been shipped.

Please note we do not ship on weekends.

Do you ship internationally?

Yes we do! All international packages are always sent tracked and usually take up to 10 days.

We cannot be held accountable for any packages that go missing after being handed to royal mail.

Why should I train with Lashes By Hols?

We have been doing online masterclasses for the past 2 years and have taught hundreds of students. We have been offering accredited lash training for nearly a year now and have loads of excellent reviews on our Instagram under our ‘Training’ highlight.

I have a genuine passion for teaching lash extensions and I have so much knowledge to share to my students after 4+ years in the lash industry.

Is your training accredited and do I recieve a kit?

Yes our training courses are 100% accredited by Beauty Investor Approval. You will recieve a full kit with your training course alongside a detailed 36 page manual. All details on our training and whats inside our kits are available to see via our 'Training' section on our website.